Shipping policy

Last Updated: September 2026

At TheHighwayMart, we are committed to providing a convenient, reliable, and straightforward shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Orders are generally processed and prepared for shipment within 1–2 business days after the order is successfully placed and payment has been confirmed.

Orders are typically processed Monday through Friday, excluding U.S. federal holidays.

Processing time includes reviewing the order, preparing the products, securely packaging the items, and handing the package to the appropriate shipping carrier.

During holidays, promotional periods, or periods of unusually high order volume, processing may occasionally take longer. If there is a significant delay, we will make reasonable efforts to keep customers informed.

2. Shipping & Delivery Times

After your order has been processed and shipped, standard delivery generally takes 3–5 business days.

Delivery times are estimates and may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our control.

Our typical order timeline is:

  • Order Processing: 1–2 business days

  • Standard Shipping Transit: 3–5 business days

  • Estimated Total: Approximately 4–7 business days

The delivery timeframe begins after the order has been processed and handed to the shipping carrier.

3. Shipping Rates

We offer simple shipping rates for eligible orders within the United States.

Free Standard Shipping

Orders with a merchandise subtotal of $150 or more qualify for free standard shipping.

Standard Shipping

Orders with a merchandise subtotal below $150 are charged a $9.00 standard shipping fee.

The applicable shipping cost will be clearly displayed during checkout before the order is completed.

4. Shipping Locations

TheHighwayMart currently ships to eligible addresses within the United States.

Certain remote locations, restricted addresses, or locations with carrier limitations may have limited shipping availability.

If we are unable to ship an order to the address provided, we will contact the customer regarding available options.

5. Tracking Information

Once your order has shipped, you will receive a shipping confirmation with tracking information when tracking is available.

Customers can use the tracking number to monitor the shipment directly through the applicable shipping carrier.

Please allow some time for tracking information to become active after the package has been accepted by the carrier.

6. Shipping Delays

We work to process and ship orders as quickly as possible. However, delivery delays can sometimes occur due to circumstances outside our reasonable control.

These may include:

  • Severe weather

  • Natural disasters

  • Carrier delays

  • Transportation disruptions

  • U.S. holidays

  • High shipping volumes

  • Incorrect or incomplete shipping information

  • Address-related issues

  • Carrier service interruptions

If your package appears to be delayed, please check the tracking information first. If you need additional assistance, contact our customer service team.

7. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an incorrect address after placing your order, contact us as soon as possible. We will make reasonable efforts to update the address before the order is shipped.

Once an order has been shipped, we may not be able to change the delivery address.

TheHighwayMart is not responsible for packages delivered to an incorrect address provided by the customer.

8. Lost, Stolen, or Damaged Packages

If tracking shows that a package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or the shipping carrier.

If your package arrives damaged, please contact us promptly and provide photographs of the damaged package and product when applicable.

We will review the situation and, where appropriate, work with the shipping carrier to determine the available resolution.

9. Multiple Shipments

Some orders containing multiple products may occasionally be shipped in separate packages depending on product availability, warehouse location, or shipping requirements.

If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.

10. Order Cancellation Before Shipment

If you need to cancel an order, please contact us as soon as possible after placing it.

We will attempt to accommodate cancellation requests before the order enters the shipping process. Once an order has been processed or shipped, cancellation may no longer be possible.

If the order has already shipped, you may need to follow our return policy after receiving the package.

11. Business Days

For this Shipping Policy, business days generally mean Monday through Friday, excluding applicable U.S. federal holidays.

Orders placed on weekends or holidays will generally begin processing on the next available business day.

12. Contact Us

If you have questions about your order, shipping status, delivery, or this Shipping Policy, please contact us:

TheHighwayMart
216 St. Georges Ave
Rahway, NJ 07065
United States

Phone: 732-762-5010
Email: info@thehighwaymart.com

We appreciate your business and look forward to providing you with a convenient and dependable shopping experience.