FAQs

Frequently Asked Questions

General Questions

What is TheHighwayMart?

TheHighwayMart is a U.S.-based online store located in Rahway, New Jersey. We offer a wide variety of household products, home essentials, everyday necessities, and other useful products for customers across the United States.

Where is TheHighwayMart located?

Our business is located at:

TheHighwayMart
216 St. Georges Ave
Rahway, NJ 07065
United States

Where do you ship?

We currently ship eligible products to customers within the United States.

How can I contact TheHighwayMart?

You can contact our customer support team by:

Phone: 732-762-5010
Email: info@thehighwaymart.com

We are happy to assist with questions about products, orders, shipping, returns, and refunds.

Orders

How do I place an order?

Browse our website, select the products you would like to purchase, add them to your shopping cart, and proceed to checkout. Enter your shipping and payment information and review your order before completing your purchase.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible after placing it. We will make reasonable efforts to accommodate your request before the order enters the shipping process.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

How will I know that my order was received?

After successfully placing an order, you will generally receive an order confirmation with your order details.

If you do not receive an order confirmation, please contact us at info@thehighwaymart.com.

Shipping

How long does it take to process my order?

Orders are generally processed within 1–2 business days after payment has been confirmed.

How long does delivery take?

Standard delivery generally takes 3–5 business days after your order has been processed and shipped.

The typical total timeframe from order placement to delivery is approximately 4–7 business days.

How much does shipping cost?

Orders of $150 or more qualify for free standard shipping.

Orders below $150 have a $9.00 standard shipping fee.

The applicable shipping charge is displayed during checkout before you complete your purchase.

Will I receive tracking information?

Yes. Once your order has shipped, tracking information will generally be provided when available. You can use the tracking number to monitor your shipment with the applicable carrier.

Can my order arrive in multiple packages?

Yes. Depending on product availability, warehouse location, or shipping requirements, products from the same order may occasionally be shipped separately. Separate tracking information may be provided when applicable.

Returns & Refunds

What is your return policy?

We accept eligible returns within 30 days of delivery.

Items generally need to be unused, in their original condition, and include the original packaging and accessories when applicable.

How do I request a return?

Contact us at info@thehighwaymart.com within 30 days of delivery. Please provide your order number, the item you would like to return, and the reason for the return.

Please wait for return instructions before sending an item back.

Who pays for return shipping?

For returns due to customer preference, such as changing your mind or ordering the wrong item, the customer is generally responsible for return shipping.

If you receive a damaged, defective, or incorrect item, please contact us before returning it so we can assist you.

How long does a refund take?

After we receive and inspect an approved return, refunds are generally processed within 5 business days. Your bank or payment provider may require additional time to post the funds to your account.

What payment method will receive my refund?

Approved refunds are generally issued to the original payment method used to place the order.

What if I receive a damaged or incorrect item?

Contact us at info@thehighwaymart.com as soon as possible. Please provide your order number and photographs of the product and packaging when applicable. We will review the issue and work with you on an appropriate resolution.

Products & Shopping

Are all products shown on the website available?

Product availability can change based on inventory. We make reasonable efforts to keep product information and availability current.

If an ordered product becomes unavailable, we will contact you regarding the available options.

How can I find information about a product?

Product descriptions, specifications, images, pricing, and other available information are provided on the relevant product page. If you have a question about a product, you can contact our customer support team before placing your order.

Do prices include shipping?

Product prices do not necessarily include shipping. Orders below the free-shipping threshold are subject to the applicable $9.00 standard shipping fee, which is displayed during checkout.

Account & Payment

Do I need an account to place an order?

You may be able to complete a purchase using the checkout options available on our website. Account availability and checkout options may vary.

Is my payment information secure?

We use established payment processing and website security measures designed to help protect customer information during online transactions.

What should I do if I have a payment problem?

If you experience an issue while checking out, please verify your payment information and try again. If the problem continues, contact us at info@thehighwaymart.com for assistance.

Contact Us

If your question is not answered here, please contact TheHighwayMart.