Refund policy

Last Updated: September 2026

At TheHighwayMart, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return in accordance with the terms below.

1. 30-Day Return Policy

We accept eligible returns within 30 days of the date your order was delivered.

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Be in the original packaging when applicable

  • Include all accessories, manuals, parts, and other items originally included with the product

  • Not show signs of damage, misuse, alteration, or excessive wear

  • Be returned within 30 days of delivery

Certain products may have specific return restrictions due to their nature. Any applicable restrictions will be disclosed on the product page or at the time of purchase.

2. Items That Cannot Be Returned

For health, safety, hygiene, or other applicable reasons, certain products may not be eligible for return.

Examples may include:

  • Personalized or customized products

  • Products that cannot be resold for health or hygiene reasons after being opened

  • Items damaged through misuse or improper handling

  • Products specifically identified as non-returnable on the product page

If you are unsure whether an item is eligible for return, please contact us before sending it back.

3. How to Request a Return

To request a return, please contact us at info@thehighwaymart.com within 30 days of delivery.

Please provide:

  • Your order number

  • Name used to place the order

  • Item(s) you wish to return

  • Reason for the return

  • Photos of the item if it is damaged, defective, or incorrect

Our customer service team will review your request and provide return instructions if the item qualifies.

Please do not send items back before receiving return instructions from us.

4. Return Shipping

For returns due to customer preference, such as ordering the wrong item, changing your mind, or no longer wanting the product, the customer is generally responsible for the cost of return shipping.

For items that are damaged, defective, or incorrectly shipped, please contact us before returning the item. If the issue is confirmed, TheHighwayMart will work with you regarding the appropriate return shipping arrangement.

5. Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If the return is approved, the refund will generally be issued to the original payment method.

Refunds are typically processed within 5 business days after the returned item has been received and approved.

Your bank or payment provider may require additional time to post the refund to your account.

6. Refund Amount

Approved refunds generally cover the amount paid for the returned product.

Original shipping charges are generally non-refundable, except where required by applicable law or when the return is due to an error on our part, such as receiving an incorrect or damaged item.

If an order originally qualified for free shipping and a return causes the order to no longer meet the free-shipping threshold, any applicable shipping charge may be deducted from the refund where permitted and clearly disclosed.

7. Damaged or Defective Items

If your order arrives damaged or you receive a defective product, please contact us as soon as possible at info@thehighwaymart.com.

Please include your order number and photographs showing the product and packaging.

We will review the issue and may offer a replacement, refund, or another appropriate resolution depending on the circumstances.

8. Incorrect Item Received

If you receive an item that is different from what you ordered, please contact us before returning it.

We will review the order and provide instructions for returning the incorrect item and, where appropriate, arranging the correct item or issuing a refund.

9. Exchanges

We may offer exchanges for eligible items depending on product availability.

If you would like to exchange an item, contact us at info@thehighwaymart.com within 30 days of delivery.

If the requested replacement is unavailable, we may process a refund instead.

10. Returns Without Prior Approval

Please contact us before sending any return.

Returns sent without prior authorization or without sufficient order information may experience delays in processing.

11. Refund Delays

If you have been notified that your refund has been processed but the funds have not yet appeared in your account, please allow additional time for your bank or payment provider to process the transaction.

If you still have not received your refund after the applicable processing period, please contact us so we can assist you.

12. Final Sale Items

If a product is specifically marked as final sale or non-returnable on its product page, it may not be eligible for return unless the item arrives damaged, defective, or incorrect, or otherwise required by applicable law.

13. Policy Compliance

Nothing in this Return & Refund Policy limits any rights or remedies that customers may have under applicable federal, state, or local laws.

14. Contact Us

For questions about returns, refunds, exchanges, or damaged products, please contact us:

TheHighwayMart
216 St. Georges Ave
Rahway, NJ 07065
United States

Phone: 732-762-5010
Email: info@thehighwaymart.com

We are committed to handling eligible returns and refund requests fairly and providing customers with a straightforward shopping experience.